Clear terms for payments and cancellations.

Refund & Cancellation Policy

Effective date: 27 September 2026

This policy applies to eligible software and technology services offered by Pockket through pockket.co.in or under a separate project engagement.

1. Project cancellations

Before work starts, a cancellation request may be considered subject to the agreed quotation, proposal or service terms. Once development, configuration, integration, research or other billable work has started, any refund will depend on work completed, third-party costs and the applicable project agreement.

2. Digital services

Software development, API integration, configuration and technical consulting involve time and resources. Amounts relating to work already performed are generally not refundable, except where a written project agreement provides otherwise or a refund is required by applicable law.

3. Duplicate or erroneous payment

If you believe a payment was duplicated or made in error, contact us promptly with transaction/reference details. We will review the payment and, where appropriate, coordinate with the payment provider.

4. Service issues

If an agreed deliverable has a material issue within the applicable correction/support period, report it with relevant details. We may first attempt correction or another reasonable resolution before considering a refund where project terms permit one.

5. Third-party fees

Fees charged by third-party providers, hosting companies, API providers or payment processors may be non-refundable according to their policies.

6. Refund processing

Approved refunds will normally be initiated through the original payment method or payment provider, subject to provider and banking timelines.

7. Request process

Email support@pockket.co.in with your name/business name, payment or invoice reference, date, amount and reason. Do not send OTPs, PINs, CVVs or passwords.